Apropos Group LLC brings a track record of enterprise-grade technology deployments across federal, state, and institutional environments. Our principal engineer has designed and delivered mission-critical communications, automation, and AI systems supporting thousands of users across multiple sectors.
Enterprise deployments across government, healthcare, higher education, and workforce development environments.
Led full lifecycle migration of enterprise telephony to Microsoft Teams Enterprise Voice. Designed centralized Direct Routing using Cisco CUBE SBC infrastructure, eliminating separate SBC deployments per campus. Replaced legacy Cisco CUCM, Unity Connection, and UCCX systems.
Reduced long-term licensing, hardware, and support costs.
Designed and deployed Cisco UCCX IVR architecture supporting a multi-campus environment. Developed automated call flows, department queues, and IVR scripts integrated with CUCM. Provides ongoing operational management and optimization.
Fully automated contact center operations serving 100+ departments across multiple campuses.
Direct predecessor to FlowDesk Pro AI Contact-Center product.
Engineered rapid migration of 1,800 faculty and staff to Cisco WebEx Teams to enable remote work and remote classroom collaboration during COVID-19. Integrated enterprise voice and collaboration services. Maintained operational continuity throughout transition.
Full remote operations achieved rapidly. Zero disruption to academic and administrative services.
Engineered and deployed Cisco CME voice infrastructure for a Veterans Affairs medical facility. Implemented SIP trunk integration with Cox Communications. Configured voice gateways, dial plans, and IP endpoints supporting clinical and administrative operations.
Fully operational voice infrastructure at a federal medical facility serving VA clinical and administrative staff.
Designed and implemented Cisco UCCX auto-attendant and call flow architecture for a high-volume community outreach facility. Supported workforce development, ESL training, medical programs, and administrative services.
Fully automated call routing across 8 departments. Improved constituent service delivery for community programs.
Managed FreePBX-based VoIP system supporting a multi-location ophthalmology practice. Administered endpoints, call routing, voicemail, and operational continuity across locations.
Reliable VoIP operations maintained across medical office locations with zero disruption to patient services.
Enterprise-grade platforms and frameworks deployed across verified client environments.
Microsoft Teams · Cisco CUCM · Cisco CUBE SBC · Cisco WebEx Teams
Cisco UCCX · IVR Design · Auto-Attendant · Call Flow Architecture
Direct Routing · SIP Trunking · Cisco CME · FreePBX · Voice Gateway Configuration
FlowDesk Pro Contact Center · Lead Management CRM · Smart Auto-Attendant
Dial Plan Engineering · Endpoint Management · Enterprise Voice Integration · Multi-Campus Architecture
Netlify · Supabase · Twilio · Claude AI · Microsoft Azure · GitHub
SAM.gov registered. Available for federal, state, and commercial contracts. Small business set-aside eligible for IT services, business process automation, and AI systems deployment.